Director, Provider Success & Credentialing Ops
About the role
As a Provider Success & Credentialing Operations Lead, you’ll walk side-by-side with holistic and spiritual care providers as they navigate onboarding, credentialing, workflows, documentation, and preparation for reimbursement.
You’ll help design processes, build best-practice playbooks, guide providers through credentialing milestones, and ensure they feel supported, empowered, and seen. You’ll also work cross-functionally with product and engineering to shape the tools that automate this journey.
This role is ideal for someone who loves operations, builds trust quickly, and is committed to equity in care.
Key Responsibilities :
- Guide providers through onboarding, credentialing preparation, compliance steps & documentation requirements
- Build and refine workflows that support doulas, chaplains, herbalists, and healers across all practice types
- Respond to provider questions with clarity and compassion, ensuring a seamless experience
- Collect feedback to inform product improvements (UX, automation, RCM tools)
- Maintain accurate records, eligibility data, credentialing timelines, and payer documentation
- Coordinate with engineering on automation, verification, and system improvements
- Create resource guides, FAQs, and training assets for providers
What We’re Looking For :
- 2+ years experience in healthcare operations, provider onboarding, credentialing, or RCM
- Deep empathy for community-based, holistic, and spiritual care providers
- Strong organizational skills and attention to detail
- Excellent communication and the ability to explain complex topics simply
- Comfort working in fast-moving startup environments
- Passion for equitable care and building something that has never existed before
Life at Swishvo
You’ll join a small, mission-driven team redefining how America pays for whole-health. We collaborate with joy, move with intentionality, and hold our values at the center: equity, trust, community, and access.
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